FREQUENTLY ASKED QUESTIONS
We try hard to keep inventory levels high for all Class A and Class C mirrors made by Velvac.
There are some cases where the items ship directly from the manufacturer located in Wisconsin.
In Stock Availability
If you have a question about inventory levels of a certain part #, please email Jack@pacificrvparts.com and he will get back to you within the hour.
If you ordered the incorrect item and need to return it, the first thing you'll want to do is email Jack@pacificrvparts.com so he can start a claim and inform you of what to do next.
We do not provide prepaid labels for items that were ordered incorrectly.
We have 2 week return policy that starts when the item is received/shows delivered by the tracking #.
The 2 week return policy window starts once the tracking # shows delivered. It does not start from the date the order was placed.
We also have a standard 20% restocking fee on all returns to cover shipping and handling costs.
If you receive an item that is damaged or not working properly, please email Jack@pacificrvparts.com so he can add notes to your invoice and walk you through the next step.
You'll want to go through Jack so he can start a claim if need be or add notes to your current invoice so we can keep track of the problem.
If UPS or USPS delivers a broken mirror, we will provide you a prepaid return label to get the item back and start a claim.
We test all returns at our facility to figure out if there is an issue with the wiring of the mirror.
If you return an item that is thought to be defective but passes the functionality test, you may be subjected to a restocking fee.
Please feel free to reach out to Jack at anytime and he will respond to your email promptly.
Emails are answered 7 days a week.
What if I don't see the mirror listed for my RV?
We update our website on a daily basis and try to have the most up to date information.
If you don't see your RV or Velvac mirror listed, please email Jack@pacificrvparts.com with the year, make, & model of your RV so we can assist you.
Most of the time when you don't see your RV year, make, and model, it is because you have Ramco mirrors or there was no record of what the manufacturer used on your RV for us to reference.
If this is the case, WE ENCOURAGE YOU to email a photo of your current assemblies so Jack can help figure out what part # you need. We take no responsibility if you order the incorrect mirror without reaching out to Jack first.
Do you ship on Saturday and Sunday?
We do process and ship orders on the weekend but orders are not picked up until the following Monday.