FREQUENTLY ASKED QUESTIONS
We try hard to keep inventory levels high for all Class A and Class C mirrors made by Velvac. In Stock Availability If you have a question about whether something is in stock or not, please email us at [email protected] to get live up-to-date numbers on our current inventory. Returns For information about our Return Policy, please email [email protected] so he can help you figure out what you need prior to ordering so we can get you the correct item the first time. Please do not place an order before emailing us if you are unsure of what you need for your RV. Returns are never fun for anyone and we are around 7 days a week to help out with all questions, comments, and concerns. Damaged Items If you receive an item that is damaged or not working properly, please email [email protected] so he can add notes to your invoice and walk you through the next step. You'll want to go through Jack so he can start a claim if need be or add notes to your current invoice so we can keep track of the problem. If UPS or USPS delivers a broken mirror, we will provide you a prepaid return label to get the item back and start a claim. We test all returns at our facility to figure out if there is an issue with the wiring of the mirror. If you return an item that is thought to be defective but passes the functionality test, you may be subjected to a restocking fee. Technician's Email Please feel free to reach out to Jack at anytime and he will respond to your email promptly. Emails are answered 7 days a week. What if I don't see the mirror listed for my RV? We update our website on a daily basis and try to have the most up to date information. If you don't see your RV or Velvac mirror listed, please email [email protected] with the year, make, & model of your RV so we can assist you. WE ENCOURAGE YOU to email a photo of your current assemblies so Jack can help figure out what part # you need. Do you ship on Saturday and Sunday? We do process and ship orders on the weekend but orders are not picked up until the following Monday. |