FREQUENTLY ASKED QUESTIONS
We try hard to keep inventory levels high for all Class A and Class C mirrors made by Velvac. There are some cases where the items ship directly from the manufacturer located in Wisconsin. If an item is not in stock and has to be ordered, the normal shipping timeframe for this is around 3-4 weeks. In Stock Availability If you have a question about inventory levels of a certain part #, please email [email protected] and he will get back to you within the hour. Returns If you ordered the incorrect item and need to return it, the first thing you'll want to do is email [email protected] so he can start a claim and inform you of what to do next. We do not provide prepaid labels for items that were ordered incorrectly. We have 2 week return policy that starts when the item is received/shows delivered by the tracking #. The 2 week return policy window starts once the tracking # shows delivered. It does not start from the date the order was placed. We also have a standard 20% restocking fee on all returns to cover shipping and handling costs. No Exceptions Damaged Items If you receive an item that is damaged or not working properly, please email [email protected] so he can add notes to your invoice and walk you through the next step. You'll want to go through Jack so he can start a claim if need be or add notes to your current invoice so we can keep track of the problem. If UPS or USPS delivers a broken mirror, we will provide you a prepaid return label to get the item back and start a claim. We test all returns at our facility to figure out if there is an issue with the wiring of the mirror. If you return an item that is thought to be defective but passes the functionality test, you may be subjected to a restocking fee. Technician's Email Please feel free to reach out to Jack at anytime and he will respond to your email promptly. Emails are answered 7 days a week. We update our website on a daily basis and try to have the most up to date information. If you don't see your RV or Velvac mirror listed, please email [email protected] with the year, make, & model of your RV so we can assist you. WE ENCOURAGE YOU to email a photo of your current assemblies so Jack can help figure out what part # you need. Do you ship on Saturday and Sunday? We do process and ship orders on the weekend but orders are not picked up until the following Monday. |